Frequently Asked Questions

Frequently Asked Questions

Here are the FAQs we most often receive.

If your question is not answered here, please email us at francine@theballoonpeople.net

The Balloon People was founded in 1994 by Francine Kades.

Yes, we can do balloon décor outside in any season. Having said that, outdoor balloon decorations in extreme weather come with a lot of risk. We are 100% transparent with you about the risks and what to expect, and give you options to consider. Our reputation is based on your satisfaction.

Yes, we deliver and set up for you. Sometimes we build the decorations on-site if that produces better results for your event. And yes, we also take down and collect our structures. Depending on what was ordered, you may have the option of cleaning up the balloon decorations if you choose to save some money.

Yes, we deliver and set up for you. Sometimes we build the decorations on-site if that produces better results for your event. And yes, we also take down and collect our structures. Depending on what was ordered, you may have the option of cleaning up the balloon decorations if you choose to save some money.

We offer balloon décor at different price points. We do our best to provide the decorations in the theme, style and size for your event, within your desired budget. We understand giving a budget can feel counterproductive, but if we know how much we have to work with, we can maximize the designs to meet or exceed your expectations.

We do not. Our experience is that you get much better customer service through email or by phone call. The best way to start the ordering process with us is by filling out the contact form. By getting the basic information up front, we save time on the ordering process and ensure everything is accurate. You can use our contact form or you may also leave a voice mail (602) 359-2238. We return calls as quickly as possible.

Yes, we do service those areas, with delivery fees based on time and distance. Our main area we service is the greater Phoenix Metropolitan area, also known as the Valley of the Sun, including all of Phoenix, Mesa, Chandler, Gilbert, Glendale, Scottsdale, Peoria, Tempe, Surprise, Carefree, Cave Creek, and more.

We take most credit cards, checks, Paypal, Venmo, Zelle and cash.

Because we are a fully staffed, fully insured, full-service balloon decor company, we have the ability to create anything from larger than life sculptures to installing balloon drops to organic installations and the smallest centerpiece, and everything in between. Our staff have all had a minimum of 10 years’ experience in the industry. That means we have the talent and capability to design your dream event, build it correctly, arrive on time, install it on time, and clean up all the balloon decorations after the event!

Please visit this link to see a mockup of some of our most popular items. This does not include any custom decor pieces and is just here to give you a brief idea of what we are talking about when we talk about ideas for your special event.